Find the sale that must be fully or partially returned.To initiate a return of sold goods, follow these steps. Scenario 2: Initiate a return of sold goods Register payment refunds for the transaction, and then finalize the transaction.For more information, see Manage customer information in POS for Brazil. Add a named customer, or manually enter customer information.Enter a justification for the cancellation, and then select OK.To initiate a cancellation of sold goods, follow these steps. Scenario 1: Initiate a cancellation of sold goods The following example scenarios show how to initiate cancellations and returns in Commerce POS for Brazil. Sales and returns of services aren't supported.The simplified DANFE (Documento Auxiliar da Nota Fiscal Eletrônica) for model 55 format is the only layout that is supported for returns.In other words, cancellations and returns can't be issued by POS terminals that don't have internet access, or when the tax authority's authorization service is down. Cancellations and returns that are issued in offline contingency mode aren't supported.Only authorized NFC-e documents that are issued by POS terminals in the same store can be canceled. Cancellation of NFC-e documents that are authorized by POS terminals in other stores isn't supported.Cancellations and returns are allowed only for sales that are made within the same state.The following limitations apply to the cancellation and return functionality for NFC-e documents: After this cancellation deadline expires, a return NF-e document must be issued to cancel a sale. The deadline for canceling an NFC-e document is 30 minutes after the authorization for use was granted. ![]() For more information about the NF-e process, see Brazil NF-e process overview.Īn NFC-e document can be canceled only if it has already been authorized by the tax authority, and if the goods and the customer are still in the establishment. It also lets customers verify the validity and authenticity of the fiscal documents that they receive. It enables tax and fiscal control by tax authorities. These standards also include a format for cancellation events and NF-e (Nota Fiscal eletrônica) model 55 for returns.Īn NF-e is an electronic fiscal document that is generated and printed to register the return of goods that were sold to a customer. NFC-e document formats are based on the national technical standards for electronic fiscal documents. This article gives an overview of the cancellation and return functionality for NFC-e (Nota Fiscal do Consumidor eletrônica) documents in Microsoft Dynamics 365 Commerce point of sale (POS) for Brazil.Ĭommerce functionality for Brazil supports the cancellation and return of sales that were issued by using NFC-e documents.
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